How an online review can get the job done.
I mean, sometimes people just do not hear what you are trying to tell them. Or they just simply dismiss it. In my case, being a woman, men don’t always listen to what I am saying.
When I tell you my ship is about to sink and I need a raft, that is exactly what I mean. I do not expect a pacifier or a plug for the hole, I want a full exit strategy. When I get to that point, I need a plan that is fully executable. In my latest “adventure” I find myself living at the Embassy Suites with my perfect little family. This is temporary, right? Well, I sure hope so!
We sold our house and were suppose to move into our new home on the same day. What started out as a weekend at the hotel, turned into over a week in a hotel suite with 2 kids, a toddler, my husband and myself.
Can you visualize me pulling out my hair? Every day my broker tells me that we are going to get our “closing disclosure” that’s a fancy way to say, a loan breakdown sheet showing how much you will be in debt for the next 30 years. We wait for days with empty promises, minimal follow-ups, and sad hearts.
On the 6th day, I decide it is time to take some action on my end… but what could I do? The most powerful thing in the world; an online review. The next day when speaking with the same people, all of the sudden I am revered as “Mrs” and I hear a smile in their voice. They have agreed to truly make it right, but they have one request. “Please remove the feedback from facebook”.
I just smiled, I pushed the envelope and they opened it and processed my request.
Everybody is online to some degree, online reviews are more powerful than cash for a business. If you throw the right words together, you will get the attention that you deserve. No longer are the days that companies can have poor customer service and it possibly only affect 1 or a few customers. 1 solid negative review can bring a whole company down.
Especially if you go to facebook, twitter or google to place your online review.
If you want some immediate assistance, place a (#) in front of the company name and let it all out. Be as detailed as possible in your complaint. If the company cares anything about their business, you will receive a response quickly. Most companies have dedicated employees who watch their social media to catch such issues immediately.
Now I am not suggesting getting on facebook and ranting and being ugly because McDonalds only gave you 1 pack of bbq sauce for your 20 pieces of (fake chicken nuggets). I am however saying, if you go to McDonalds and you have a bad experience and you address it with the manager on duty and they don’t make it right, go to social media and express your concerns through an online review. They will make it right immediately.
I also want to note that you should leave online reviews when they get it right. Nobody wants to be a negative Nancy, if a business goes above and beyond shout them out.
Stay strong. Stand up. Have a voice.